Privacy Policy

Last updated: January 28, 2026

FPVDepot (“we”, “us”, “our”) operates this website and online store to provide customers with a secure and efficient shopping experience. This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, create an account, place an order, or otherwise interact with our services.

For the purposes of applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), where applicable, FPVDepot acts as the data controller of your personal information.

1. Personal Information We Collect

Depending on how you interact with our services, we may collect and process the following categories of personal information:

• Contact Information: Full name, billing address, shipping address, email address, and phone number.
• Payment Information: Payment method details, billing information, and transaction confirmations (processed securely through payment providers).
• Account Information: Login credentials, account preferences, and order history.
• Transaction Information: Products viewed, added to cart, purchased, returned, or canceled.
• Communications: Information you provide when contacting customer support or submitting forms.
• Device & Technical Information: IP address, browser type, device identifiers, operating system, and network data.
• Usage Information: Website interaction data, pages visited, session duration, and navigation behavior.

Where necessary for fraud prevention, age verification, regulatory compliance, export control checks, payment risk management, or shipping verification, we may request additional documentation such as proof of identity or proof of address.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze usage, enhance security, and support marketing activities. Cookies may collect technical and usage information.

You may control cookies through your browser settings; however, disabling certain cookies may affect website functionality.

3. How We Use Your Information

We process personal information for the following purposes:

• To process and fulfill orders;
• To provide customer support and after-sales service;
• To arrange shipping and manage returns;
• To detect, prevent, and investigate fraud or misuse;
• To comply with legal, regulatory, and tax obligations;
• To improve website performance and user experience;
• To send marketing communications where permitted by law or with your consent.

We process personal information where necessary to perform our contract with you, comply with legal obligations, protect legitimate business interests, or based on your consent where required.

4. Sharing of Personal Information

We may share personal information with trusted third parties strictly where necessary, including:

• Payment processors and financial institutions;
• Shipping and logistics providers;
• IT service providers and cloud hosting platforms;
• Shopify, which powers our online store;
• Fraud prevention and risk management service providers;
• Government or regulatory authorities where required by law.

We do not sell, rent, or trade personal information.

5. Shopify Hosting

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that enables us to sell products and services to you. Shopify may process and store personal information in jurisdictions outside the United Arab Emirates in accordance with its own privacy practices and applicable laws.

6. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required by applicable law, we rely on appropriate safeguards to protect your personal data during international transfers.

7. Data Retention

We retain personal information only for as long as necessary to:

• Maintain and administer your account;
• Fulfill contractual obligations;
• Comply with tax, accounting, and regulatory requirements;
• Resolve disputes and enforce legal agreements.

When personal information is no longer required, it is securely deleted or anonymized.

8. Security

We implement appropriate technical and organizational security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

9. Your Rights

Depending on applicable law, you may have rights including:

• The right to request access to your personal information;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion of personal information;
• The right to withdraw consent where processing is based on consent;
• The right to object to certain types of processing.

Requests may be subject to identity verification and legal limitations.

10. Marketing Communications

You may opt out of promotional emails at any time by using the unsubscribe link included in our communications. Transactional messages relating to orders, account security, or legal obligations will continue to be sent where necessary.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without appropriate legal consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with the updated effective date.

13. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Email: support@fpvdepot.com
Location: Abu Dhabi, United Arab Emirates