Refund policy

Refund Policy

At FPVDepot, we value the trust our customers place in our products and services. Every item undergoes inspection, verification, and secure packaging prior to dispatch.

While we take reasonable measures to ensure quality and accuracy, issues may occasionally arise. This Refund Policy outlines the circumstances under which returns, replacements, or refunds may be considered, subject to applicable UAE law.

1. Damaged, Defective, or Incorrect Items

Returns or remedies may be considered only if an item arrives:

Damaged during transit;
Defective upon arrival;
Missing essential components; or
Materially different from its product description.

Customers must:

Notify FPVDepot within three (3) business days of delivery; and
Provide clear photographic or video evidence showing both the external packaging and the product.

FPVDepot reserves the right to review, verify, and validate all claims. Claims submitted outside this timeframe may be declined unless otherwise required by mandatory consumer protection law.

If a claim is approved, FPVDepot may, at its discretion, provide one of the following remedies:

Replacement of the product (subject to availability);
Repair of the product, where applicable;
Store credit issued to the customer account; or
Refund to the original payment method where replacement or repair is not reasonably possible or where required by law.

2. Unopened Returns (Change of Mind)

Subject to the exclusions below, customers may request a return for new, unused, and unopened items within:

Seven (7) calendar days from delivery (UAE orders);
Fourteen (14) calendar days for international orders.

Conditions for change-of-mind returns:

The item must be unused, uninstalled, and in its original sealed packaging;
Return authorization must be obtained in advance;
Return shipping costs are the responsibility of the customer unless the return results from our error.

If approved, refunds will be issued to the original payment method, excluding original shipping charges, unless otherwise required by law.

3. Return Merchandise Authorization (RMA)

All returns require prior Return Merchandise Authorization (RMA).

To request an RMA, please contact:

Email: support@fpvdepot.com

Returns sent without authorization may be refused or delayed.

4. Non-Returnable Items

For safety, hygiene, and regulatory reasons, returns will not be accepted for:

Items that have been opened, used, installed, soldered, configured, or modified;
Electronic components once powered, connected, or installed;
Batteries (including LiPo batteries) showing signs of use or improper handling;
Consumables such as propellers once opened;
Clearance, final sale, or discounted items marked as non-returnable;
Customized, configured, or special-order products.

5. Inspection and Denied Returns

All returned items are subject to inspection upon receipt.

If a return is denied:

The item may be returned to the customer at the customer’s expense; or
Where permitted by law, the item may be disposed of if no response is received within thirty (30) days.

6. Refund Processing

Approved refunds are processed within a reasonable timeframe after inspection and confirmation. Processing times may vary depending on payment provider policies and banking institutions.